Enter information in the Merchant panel

Make sure all the requested information is filled in properly, this ensures the fastest possible activation of our payment service. Please do the following:

1. Log in to the Merchant panel
   • You have received log in instructions via email. If needed, you can request a new password.
     Note: The security of our merchants is of utmost importance to us. For this reason we use two-factor authentication as part of the log in process, which is done through a separate authenticator app. See instructions.
2. Enter details in the Merchant Panel
   
   • If necessary, you can save part of the information and complete the missing details later. 
     Note: If your user account is linked to multiple merchant accounts, remember to select the correct merchant account from the top right corner of the Merchant panel.
     

     
     Instructions for completing the information:

     For businesses registered in Finland

     The following information must be provided:

     1. Company info
        
        • Check that the business ID, company name, marketing name and address info are correct. 
        • Select your type of business and the language you wish to communicate in.
        • Make sure that the URL address of your online store/service/app/website pre-filled correctly from the sign up form.
     2. Owners and beneficial owners
        • Please fill in the information of all necessary persons and possible owner companies. See definitions on who qualifies as a beneficiary.
        • If applicable, fill in the information about any politically exposed persons (PEP), i.e. a natural person who is or who has been entrusted with prominent public functions.
     3. Contact information
        
        • Fill in one or more contact details and choose the contact type (customer service, business, administrator and technical). 
     4. Invoice info
        

        • Fill in the invoicing information: invoicing email, invoicing address, invoicing postal code, invoicing city, invoicing country, company name on the invoice, invoicing contact person and invoicing phone number.

     5. Bank account number for settlements
        
        • Enter the company bank account number in IBAN format and BIC. This is the account we pay settlements to (payments made by your customers).
     6. Sign agreement
        • The agreement must be signed via the Merchant panel. Send an invitation to the individual with authorization to sign on behalf of the company to electronically sign the agreement. The individual will need to use their personal online bank credentials. 

     For businesses registered in the EU

     The following information must be provided:

     1. Company info
        
        • Check that the business ID, company name, marketing name and address info are correct. 
        • Select your type of business and the language you wish to communicate in.
        • Make sure that the URL address of your online business/service/app/website pre-filled correctly from the sign up form.
     2. Owners and beneficial owners
        • Please fill in the information of all necessary persons and possible owner companies. See definitions on who qualifies as a beneficiary.
        • If applicable, fill in the information about any politically exposed persons (PEP), i.e. a natural person who is or who has been entrusted with prominent public functions.
     3. Contact information
        
        • Fill in one or more contact details and choose the contact type (customer service, business, administrator and technical). 
     4. Invoice info 

        • Fill in the invoicing information: invoicing email, invoicing address, invoicing postal code, invoicing city, invoicing country, company name on the invoice, invoicing contact person and invoicing phone number.

     5. Bank account number for settlements
        
        • Fill in the company bank account number and BIC. This is the account we pay settlements to (payments made by your customers).
     6. Sign agreement
        • If no one in your company has Finnish bank credentials, then the agreement cannot be electronically signed via the Merchant panel. Instead, fill out the agreement and review our terms. Once filled out, print it and have the authorized signatory for the company physically sign it. We will also require a passport copy from authorized signatory and a bank statement in English that shows the account is in the company's name.Send these documents to support@paytrail.com 

Once the information has been completed and the agreement signed, we will review everything and be in touch. If you have any questions, our customer service team will be happy to assist you.