New Paytrail: What should I do after ordering the service? - Filling in information in the Merchant panel

After filling out the Paytrail order form, you will receive an email with instructions on how to activate your Merchant panel username. After activating your username and logging into the Merchant panel, it is important that you fill in the requested information in the Merchant panel. 

These instructions will help you with filling in the information:

For businesses registered in Finland:

Filling out the necessary information and signing the agreement takes place in the Merchant panel in the Merchant account section. The following information must be filled in:

  1. Company
    • Check that the business ID, company name, marketing name and address info are correct. 
    • Select your type of business and preferred language of communication language.
  2. Service
    • Make sure that the URL address of your online store, service, application or company pre-filled correctly from the order form.
  3. Owners and beneficial owners
    • Please fill in the information of all necessary persons and possible owner companies.
    • More information about the actual beneficiaries in our Help Center.
    • If necessary, fill in the information about any politically exposed persons (PEP), i.e. a natural person who is or who has been entrusted with prominent public functions.
  4. Contact information
    • Fill in one or more contact details and choose the contact type (customer service, business, administrator and technical). 
    • Please make sure that your contact information is always up to date.
  5. Invoicing 
    • Fill in the invoicing information: invoicing email, invoicing address, invoicing postal code, invoicing city, invoicing country, company name on the invoice, invoicing contact person and invoicing phone number.

  6. Bank account for settlements
    • Fill in the company bank account number and BIC

Finally, the agreement with us must be signed via the Merchant panel. Send an invitation to the individual with authorization to sign on behalf of the company to electronically sign the agreement. The individual will need to use their personal online bank credentials. 

 

For businesses registered in the EU:

Filling in the necessary information takes place in the Merchant panel in the Merchant account section. The following information must be filled in:

  1. Company
    • Check that the business ID, company name, marketing name and address info are correct. 
    • Select your type of business and preferred language of communication language.
  2. Service
    • Make sure that the URL address of your online store, service, application or company pre-filled correctly from the order form.
  3. Owners and beneficial owners
    • Please fill in the information of all necessary persons and possible owner companies.
    • More information about the actual beneficiaries in our Help Center.
    • If necessary, fill in the information about any politically exposed persons (PEP), i.e. a natural person who is or who has been entrusted with prominent public functions.
  4. Contact information
    • Fill in one or more contact details and choose the contact type (customer service, business, administrator and technical). 
    • Please make sure that your contact information is always up to date.
  5. Invoicing 
    • Fill in the invoicing information: invoicing email, invoicing address, invoicing postal code, invoicing city, invoicing country, company name on the invoice, invoicing contact person and invoicing phone number.

  6. Bank account for settlements
    • Fill in the company bank account number and BIC

Once the information has been filled out, send an email to support@paytrail.com and let us know. We will review the information and then send an agreement for signature. We will also require a passport copy from individual with authorization to sign on behalf of the company. 

By making sure that all the requested information is properly filled in, you ensure the fastest possible acceptance of our payment service.



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