How is a refund processed for an invoice?

If you chose a Buy now, Pay later option (Walley or OP Lasku) as the payment method when placing your order in the online store, the return process proceeds as follows:

1. Contact the merchant and inform them that you wish to return an item. The merchant will provide you with return instructions.
2. Return the item according to the merchant’s instructions.
3. Once the merchant receives the item, they will initiate the refund process for your payment.
4. The refund process may take a few business days, depending on the service provider.
5. The refund will be credited to your invoice.
6. If you are returning only part of your order, you can check the updated amount of your invoice with the Buy now, Pay later service provider.
7. If you have already paid the invoice before the return, please contact the Buy now, Pay later service provider.

For more information on return policies, visit the Buy now, Pay later service providers’ websites:

• Walley
• OP Lasku