I forgot my password, what do I do?

Matti Mäkelä -

Go to the Paytrail account log in page and click Unhodin salasani (forgot my password)

To reset your password, enter either you email address or phone number and click Tilaa tekstiviestillä (send via text message).

The password reset code is sent to you by SMS text message. Enter your new password and confirm the password and then enter the reset code you received. Click Lähetä (send).

Note: For your security, when resetting the password your card details are deleted from the account. Log in to your account and add them again. 


Your password is the successfully changed. 


Should you need assistance, please send a message or contact us: tel. +358 600 41005 (Mon–Fri 8:00–16:00) (0,20 €/min).

Have more questions? Submit a request