Using the Sales Rescue feature, Paytrail is able to rescue interrupted payments. Your customers receives an email through which they can complete their order.
Q: Who are messages sent to?
A: Any of your customers who didn't complete their payment.
Q: Does the rescued payment show up as a new order?
A: No, the original order status will change to paid in the Merchant’s Panel. A notify email will be sent to the web shop.
Q: How much does it cost?
A: Normal transaction fee of 0,35€ + 2% commission from the order amount.
Q: What if the payment is paid later in a different order?
A: The system detects that it is the same order and does not send a new message to the customer.
Q: How can I use this feature?
A: Just contact Customer Service and they can activate it for you.
Q: What interfaces does it work with?
A: 5, 5.1 and E1
Q: Are there any technical changes needed for this feature to work in my web shop?
A: No none are needed.