I got an email from Paytrail about a refund, what do I do?

You may get an email when an online bank refund is created by an online business using Paytrail's service. This email is sent to the email address you provided when making your order or the email address you provided to the company when requesting the refund. Included in this email is the name of the store making the refund, the refund amount and the payment reference.

In order for us to make the refund to your account, we need your account number. The account number is stored via an encrypted connection to Paytrail, where it is secure. 

Providing your account number:
Enter your account number in the IBAN field and click ‘Save’. Note: the account number must be in IBAN format (e.g. FI00 0000 0000 0000 00).

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