First, please ensure that you used the Two-Factor Authentication (2FA) app to first scan the QR code from the Merchant panel Username activation page. Once the QR code has been scanned, the authenticator (2FA) app will display a code that should be then entered on the Merchant panel page.
Note: Do not use the long code visible on the the Merchant panel page or the 6 digit verification code from the password reset email.
If you get an error after entering the code on the Merchant panel page, try one of these options:
Wait for the authenticator app to refresh and display new code
- The authenticator app will display the code for a short period of time. If the code is not entered on the Merchant panel user activation page in that time frame, the authenticator app refreshes and displays a new code. Make sure the code is entered within this time period.
Reinstall the authenticator app
- Delete the authenticator app from your phone and dowload it again
Download a different authenticator app
- Download a different authenticator app. Then scan the QR code again and enter the code on the Merchant panel page.
Check the settings on your phone
For iPhones
Please ensure the following settings are correct: Settings → General → Date & Time → Set Automatically is enabled.
For Android phones (e.g. Samsung, OnePlus, Honor)
Please ensure the following settings are correct: Settings → General management → Date and time → Automatic date and time.