You can search for any refund in the Merchant panel.
- Log in to the Merchant panel.
- From the menu of the left side of the home page, click on Payments.
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Click Show more to see the Refunds field. The search options are:
- Refunded payments: The search retrieves payments that have been either partially or fully refunded.
- Refunds: The search retrieves refunds made to payments. This means refunds only, without the associated initial payments.
- Refunded payments and refunds: The search retrieves refunded payments and refunds made to payments. In other words, it shows the results of the two searches mentioned above, only in the same search.
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Email refunds: The search retrieves refunds where the customer was sent an email to ask their account number so we could make the refund.