If the user with the User Management role no longer manages the merchant account, they can send a request via email to Paytrail’s customer service to update the merchant account’s contact information.
The person with the "Manage users" role can send an email to Paytrail's customer service to update the merchant account's contact information. The request must come the same email address as found in the merchant account information, and it must state the Merchant ID to which the request applies.
If the person with the "Manage users" role no longer works for the company, another company representative can also send the request. In this case, the request must include the following information:
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- Merchant ID
- The name of the old contact person
- The name and email address of the new contact person
- The email address of the person authorized to sign on behalf of the company
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Once we receive the request, we will send a change request form to the person authorized to sign on behalf of the company, which they can sign electronically. After receiving the signature, we can create a new user with the "Manage users" role in the Merchant panel.
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NOTE: It is a good idea for the new user with the "Manage users" role to check and update the contact information under "Merchant account" and "Contact information" when logging in to the Merchant panel.