We've made the VAT changes, but the tax rate still shows incorrectly on the Paytrail report?

Please check the following aspects that may affect the successful processing and transmission of VAT information:

  • Decimal separator: It’s important to use a period as the decimal separator. If a comma is used as the decimal separator, this can cause errors when converting the data to JSON format, which may distort the VAT information (e.g., 25.5 could incorrectly convert to 25).
  • Number of decimal places: The decimal part of the VAT percentage should only have one digit (e.g., 25.5). Please ensure that VAT information is sent with one decimal place.
  • Format of the vatPercentage field: This field should be numeric and presented as a number, not a string (without quotation marks).

  • Platform version: If you are using a ready-made e-commerce platform (e.g., WooCommerce), please ensure that the latest version of the plugin is installed.

If these points are in order but the issue persists, please contact our customer service, and we will be happy to assist you.

These articles may be helpful:

Shopify platform: We've made the VAT changes, but the tax rate still shows incorrectly on the Paytrail report?

MyCashFlow platform: We've made VAT changes, but the tax rate still shows incorrectly on the Paytrail report?

 

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