Resetting two-factor authentication (2FA) restores the setup process, allowing you to rescan the QR code. This may be needed if you lose the device with your authentication app and changing code required to log in to the Merchant panel is no longer accessible.
How to reset 2FA for other users in the Merchant panel
A user with the "Manage users" role can reset 2FA for other users in the Merchant Panel by following these steps:
- In the Merchant Panel, select "Users" from the menu on the left.
- Select the desired user to open their profile details.
- Click "Reset 2FA" at the bottom of the screen.
What if no one with the Manage users role is available?
If there is no one in your company with the Manage users role who can reset your two-factor authentication, please contact our customer service at support@paytrail.com or by phone at +358 20 718 1820 (Monday-Friday from 8-22 and weekends from 10-18).