If you want a refund for a purchase, please contact the online store where the order was made. The online store will provide you with instructions on how to return the item and receive a refund.
The refund will be made to the bank account from which you originally made the payment. You will receive an email confirmation from Paytrail once the refund has been paid to your account.
If you have made a payment through S-Bank or Ålandsbanken, you will receive an email from Paytrail, which will ask you to provide your account number for the refund. Make sure to enter your account number in the official IBAN format. The IBAN has a total of 18 characters and begins with the letters FI.
Paytrail will also ask for your account number via email, if the bank's time frame for direct refunds has expired or if there has been multiple refunds on the same order.