New Paytrail: What information should be in your online store?

When accepting a merchant, we check the content of our potential customers' online store. In this article, you will find instructions on what information to add to your online store for your customers to see.

1. Website contact information

Please make sure that the customer can easily find your company's contact information in your online store. At least the following information should be available:

  • Business ID/registration number
  • Company name
  • Address
  • Phone number
  • Email

2. Delivery terms

Your online store must have delivery terms that can be read by the customer before placing an order. The delivery terms must state the payment options, delivery methods, delivery times and fees, and return terms

If products are sold to consumers in your online store, the return conditions must be in accordance with the Finnish Competition and Consumer Authority's (KKV) distance selling terms and conditions. The terms and conditions should include at least the following:

  • The consumer's right to cancel the transaction within 14 days (some products are not covered by this cancelation right, check them on the KKV's website). 
  • Instructions on how the consumer can contact you regarding a return.
  • Information on whether the consumer bears the cost of returning part or all of their order.
  • Information explaining that in case of refund, the refund will be made back to the original payment method used in the order (not, for example, by bank transfer).

If the products are sold only to companies, the payment terms do not have to comply with the KKV. However, the terms and conditions must clearly state the responsibilities between the merchant and the customer

3. Payment terms

The payment terms below must be added to your online store, for example in the delivery terms. Links to the language versions of the terms (Finnish and Swedish) can be found at the end of the terms.


Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For complaints, please contact the website the payment was made to.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7


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