Changing your password

Have you forgotten your password to the Merchant panel? These instructions will help you change it.

  1. Go to the login page of the Merchant panel and click the Forgot your password? link.
  2. Enter your email address in the field. If a username is found for the email address, you will receive an email with a verification code that will allow you to create a new password.
  3. Check your email for a message with the subject line Vahvistuskoodi Paytrail-palveluun. The information is provided in Finnish, Swedish and then English. Type or copy/paste the verification code from the message to the login page.
  4. Enter a new password. The password must be at least 12 characters long and contain at least one uppercase letter, one lowercase letter, one number and one special character. When finished, click Send.
  5. Log in with your email address and new password.
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