The settlement cycle determines how often we make settlements to your bank account. The payment / settlement delay, in turn, tells you how many days it takes for the settlement to go from Paytrail's customer reseve account to your company's bank account.
Depending on your service package, we settle payments made to you business by default once a week on Mondays (S-package) or every weekday (M-package). If your settlement cycle is daily, the settlement delay is typically 3 business days.
You can check your current settings in the Merchant panel under Settlement settings. If you want to change your settlement cycle and/or settlement delay, please contact our customer service: by email firstname.lastname@example.org or by phone +358 20 718 1820 (24/7).