First, check the delivery time the online store promises for the product/service you ordered. Also, check whether you have received a tracking number or other additional information about the delivery from the online store. If you can't find this information, please contact the online store first to ask about the status of your order.
If you cannot reach the online store within a reasonable time, please contact our customer service and we will be happy to help you. In this case, please send us the most comprehensive information about your payment (payment date, amount and reference number) to speed up the investigation. We will check with the online store as soon as possible.