Payment confirmation email

Depending on the online store, once you have made a payment, you may receive from Paytrail a payment confirmation email. The actual receipt / order confirmation is provided by the online store. The payment reference number is unique to each payment and allows the online store or Paytrail's customer service to find your payment information easily when needed. The payment confirmation email is provided in Finnish, English and Swedish. Payment confirmation messages are slightly different depending on the payment method. Below are two examples of payment confirmation messages:

1. Payment confirmation message for a payment made via online banking

Subject: Payment confirmation - Oy Demo Ab

Hi!

You have made an online bank payment via Paytrail's payment service. 

Payee: Oy Demo Ab

Amount: 1,00€

Reference number: 1234567890

Intermediary payment service provider: Paytrail Oyj

If needed, please contact the payee Oy Demo Ab.

Best regards,

Paytrail customer service team

 

2. Payment confirmation message for a payment made with by card or mobile payment

Subject: Payment confirmation - Oy Demo Ab

Hi!

You have made a card or mobile payment via Paytrail's payment service. 

Payee: Oy Demo Ab 

Amount: 1,00€

Reference number: 1234567890

Intermediary payment service provider: Paytrail Oyj

If needed, please contact the payee Oy Demo Ab.

Best regards,

Paytrail customer service team

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