Depending on the online store, once you have made a payment, you may receive from Paytrail a payment confirmation email. The actual receipt / order confirmation is provided by the online store. The payment reference number is unique to each payment and allows the online store or Paytrail's customer service to find your payment information easily when needed. The payment confirmation email is provided in Finnish, English and Swedish. Payment confirmation messages are slightly different depending on the payment method. Below are two examples of payment confirmation messages:
1. Payment confirmation message for a payment made via online banking
Please do not reply to this automated email, replies will not be read.
Hi!
You have made an online bank payment via Paytrail's payment service.
Payee: Oy Demo Ab
Amount:
Reference number:
Intermediary payment service provider: Paytrail Oyj
If needed, please contact the payee Oy Demo Ab.
Best regards,
Paytrail customer service team
2. Payment confirmation message for a payment made with by card or mobile payment
Subject: Payment confirmation - Oy Demo Ab
Please do not reply to this automated email, replies will not be read.
Hi!
You have made a card or mobile payment via Paytrail's payment service.
Payee: Oy Demo Ab
Amount:
Reference number:
Intermediary payment service provider: Paytrail Oyj
If needed, please contact the payee Oy Demo Ab.
Best regards,
Paytrail customer service team