Two-Factor Authentication (2FA)

Logging in to the Merchant panel requires Two-Factor Authentication (2FA) using a separate authenticator app. 2FA securely ensures that only authorized users can access the Merchant panel. 

How to enable Two-Factor Authentication (2FA):

1. Download and setup an authenticator app to your mobile device.
   • See list of authenticator apps available.
2. Go to to the Merchant panel and after you enter your username and password, a new screen with a QR code will display.
   
3. Open authenticator app on your mobile device and create a new key in the app.
   • Typically, this is the “+” button in the top right corner of the app (image below is from Microsoft Authenticator).
     
4. Select the account to add.
   • If you don't have a Microsoft account, select "Other"
     
5. Next, scan the QR code from the Merchant panel login page with the authenticator app. 
   • If you have not allowed camera access, the application will request permissions to use the camera for scanning.
   • If the QR code doesn't work, you can manually enter the long code in red displayed on the Merchant Panel page in to the authenticator app.
     
6. After using the authenticator app to scan the QR code, a six-digit code with display. 
7. Enter the 6-digit code without in the required field in the Merchant panel and click the "Confirm".
   Note: Do not put any space between the digits, i.e. enter the code as 123456 instead of 123 456. If you enters any spaces, it will not be possible to click "Confirm" to continue.
   

Two-factor authentication (2FA) is now enabled. Each future log in to the Merchant panel will require a code from the 2FA app before the system will log you in.

You may also find these articles useful: 

I get a "invalid code" error on Merchant panel user activation page, what should I do?

How do I reset Two-Factor Authentication?

I've lost/broken my mobile device and cannot access the authenticator (2FA) app, what should I do?

Can I use another authentication method?