FAQ: Password reset and Two-Factor Authentication (2FA)
This section provides helpful articles on how to access the Merchant panel after the password reset on 26.07.2024
- Why has Paytrail implemented Two-Factor Authentication (2FA) for logging into the Merchant panel?
- How do I enable the Two-Factor Authentication (2FA)?
- The 2FA code page says "Invalid session". What do I do?
- What apps can be used for Two-Factor Authentication (2FA)?
- I don't have a Microsoft account, how can I activate Microsoft Authenticator?
- I don't have a Google account, how can I activate Google Authenticator?
- Can I use another authentication method?
- What should I do if multiple users share a single account?
- Is Two-Factor Authentication (2FA) required to log in to the Merchant panel?
- How do I reset Two-Factor Authentication (2FA)?
- The Merchant panel log in is locked, what do I do?
- I received a verification code by email, why doesn't it work?
- An error message appeared after scanning the QR code during the Two-Factor Authentication (2FA) setup, what do I do?
- I get a "invalid code" error on Merchant panel user activation page, what should I do?
- I unable use an authenticator (2FA) app on my mobile device, what do I do?
- I've lost/broken my mobile device and cannot access the authenticator (2FA) app, what should I do?