Learn how Paytrail invoicing works, including invoice delivery methods, updating invoicing details, billing cycles, VAT handling, and getting invoice copies. This guide answers the most common invoicing questions so you can manage your merchant account smoothly, find detailed fee breakdowns, and understand why VAT may be 0% on certain invoices.
Invoices can be sent by email or e-invoice. By default, invoices are sent by email. For e-invoices, the invoicing address must belong to the company with which Paytrail has a signed agreement.
You can request a copy of an invoice by sending an email to finance@paytrail.com.
You can update your invoicing information in the Merchant Panel under Merchant account › Invoicing.
Yes. You can change the monthly fee invoice interval to 3, 6, or 12 months. Invoicing is always done in advance. To request the change, email finance@paytrail.com.
You can download a detailed breakdown of invoice fees in the Merchant Panel under Merchant account › Invoices › Open breakdown.
Paytrail acts as a payment intermediary between merchants and consumers. Payment brokerage is a financial service under Section 42 of the Value Added Tax Act, exempt from VAT under Section 41. Refund invoices recover already paid-out amounts, not new taxable sales. You should adjust your accounting to exclude VAT from these refunds, as VAT is already included in the original product sale.
Paytrail’s transaction fees and commissions are financial services under Section 42 of the Value Added Tax Act, exempt from VAT under Section 41. The VAT rate is therefore 0%.
For other invoicing-related questions, please contact finance@paytrail.com.