Find answers to the most common invoicing questions — including invoice delivery, billing cycles, VAT, and how to get a copy.
It is possible to have invoices sent via email or e-invoice. By default invoices are sent by email. For e-invoices, the address must be for the company we have a contractual agreement with.
You can request of a copy of an invoice by sending an email to finance@paytrail.com.
You can update your invoicing information in the Merchant panel under Merchant account » Invoicing.
If you want to update your e-invoicing information provide your e-invoicing details through Paytrail’s invoicing partner Lowell’s Oma Lowell self-service portal.
If you’re unable to use the online form, you can also contact Lowell’s customer service by phone at +358 02 2700 390 (available on weekdays from 8-18). They’ll be happy to help with submitting your details or answering any questions.
When providing details to Lowell, please include:
- Merchant ID (shown on your invoice as “Customer number”)
- Company name
- Business ID
- E-invoice address
- E-invoice operator
Yes, it is possible to change the invoicing interval of the monthly fee invoice to 3 months, 6 months, or 12 months. Please note that the invoicing will be done in advance. You can request the change by sending an email to finance@paytrail.com
It is possible to download the a detailed list of an invoice from the Merchant panel under Merchant account > Invoices > Open breakdown.
Paytrail acts as a payment intermediary between the merchant and the consumer. Payment brokerage is a financial service according to Section 42 of the Value Added Tax Act, for which no VAT is paid according to Section 41. If the customer cancels their purchase and you make a refund for the customer's payment; Paytrail returns the payment to the customer to the payment method they used. We then collect the amount back via invoice if you have refunds set to invoiced. It is therefore a case of recovering an already paid out payment. We cannot add VAT to this invoice, because it would then be registered in our sales and increase the final amount of the invoice. Even the original payment paid out to you did not include VAT between you and Paytrail. The amount of the invoice, on the other hand, includes the VAT of your sold product, and you should correct it in your accounting to exclude the sales VAT.
Paytrail's transaction fees and commissions are considered financial services in accordance with Section 42 of the Value Added Tax Act, for which no VAT is paid in accordance with Section 41. VAT is therefore 0%.
For any other invoicing related questions, please contact: finance@paytrail.com