Skip to main content
Logo
English (US) Suomi
Submit a request Sign in
What can we help you with?

New Paytrail for merchants

Merchants

Consumers

Technical partners

Merchants / New Paytrail

Ordering and setup

  • New Paytrail: How do I get access to the service?
  • New Paytrail: How do I know if Paytrail is compatible with the e-commerce platform I use?
  • New Paytrail: What information should be in your online store?
  • New Paytrail: Is ordering the service binding?
  • New Paytrail: Will invoicing start immediately after ordering a payment service?

Payment methods

  • New Paytrail: Payment methods included in the payment service
  • New Paytrail: Activating payment methods
  • New Paytrail: Apple Pay

New Merchant panel

  • Retrieve Merchant ID and Secret key from Merchant panel
  • New Merchant panel user management
  • New Paytrail: Payment search
  • Refunds
  • Transferring funds to your merchant account
  • Settlement reports

FAQ

  • New Paytrail: Why are you asking for the actual beneficiaries of my business?
  • New Paytrail: How can I change my settlement cycle and/or settlement delay?
  • New Paytrail: How should discounts or gift cards be handled in your online store when using Paytrail's payment service?

Tips & instructions

  • New Paytrail: Updating payment service settings in the Shopify platform

Instructions for setting up new Paytrail in the Shopify platform

  • New Paytrail: Setting up Paytrail in the Shopify platform
  • New Paytrail: Payment page bypass in Shopify
  • New Paytrail: Edit text in Shopify's checkout
  • New Paytrail: Key changes in the Shopify integration
  • New Paytrail: Assign a reference number in the Shopify platform
  • New Paytrail: Shopify reference number interface

Merchants

Switching to the new Paytrail

  • Switching to the new Paytrail FAQ
  • New Paytrail - payment methods and features
  • Instructions for switching to the new Paytrail, Paylink
  • Instructions for migrating to the new Paytrail, WooCommerce (Markup.com and Webbisivut.org add-ons)
  • Technical implementation

Ordering & Implementation

  • Compatible Platforms and installation instructions
  • Test credentials for Paytrail's old service
  • Credit card activation

Payment Methods

  • Online bank payments
  • Card payments
  • MobilePay
  • Jousto Invoice and Installment Service
  • Collector invoice and installment service / Walley
  • Walley instructions for your online customer
See all 8 articles

Service Description

  • Paytrail Services Basics
  • Payment page bypass
  • Sales Rescue

FAQ

  • How much does Paytrail's service cost?
  • I only want Finnish online bank payments from Paytrail, is that possible?
  • Does my business need to be registered in Finland to use Paytrail's service?
  • Can I test Paytrail's service before signing a contract?
  • Do I have to sign a fixed term contract to use Paytrail's service?
  • What's the most popular payment method in Finland?
See all 7 articles

Tips & Instructions

  • Online bank payment refund instructions
  • Card payment disputes
  • Identifying card fraud
  • Card payment definitions

Instructions for setting up Paytrail in the Shopify platform

  • Activating Paytrail in Shopify
  • Handling refunds in Shopify

Consumers

FAQ

  • What is Paytrail?
  • What is Walley?
  • What's this payment to Paytrail on my statement?
  • Where can I get a receipt for my purchase?
  • I paid but haven't received my order, what now?

Refunds

  • Online bank refunds
  • Card refunds (debit and credit cards)

Payment methods

  • What's Collector/Walley invoice and installment service?
  • OP Lasku (invoice)

Maintenance notifications

  • Is there a problem with the online payment service?

Technical Partners

Implementation

  • Test credentials for Paytrail's service
  • Payment method page bypass implementation

Can't find what you're looking for?

Let us help you!

Submit a request

© Paytrail support

Theme by Lotus Themes

Type your question here.