Merchants
FAQ: Password reset and Two-Factor Authentication (2FA)
- Why has Paytrail implemented Two-Factor Authentication (2FA) for logging into the Merchant panel?
- How do I enable the Two-Factor Authentication (2FA)?
- The 2FA code page says "Invalid session". What do I do?
- What apps can be used for Two-Factor Authentication (2FA)?
- I don't have a Microsoft account, how can I activate Microsoft Authenticator?
- I don't have a Google account, how can I activate Google Authenticator?
Sign up and setup
- How can I start using the service?
- How do I know if Paytrail is compatible with the e-commerce platform I use?
- Our e-commerce platform currently does not have an integration with Paytrail. How can we enable the payment service?
- How can we test the payment service?
- Which pricing package should I choose?
- Can I change the pricing package I'm using?
Payment methods
- Alisa Yrityslasku (B2B invoicing) discontinued
- Payment methods included in the payment service
- Activating payment methods
- Online banks
- Cards
- Mobile payment methods
Merchant panel
- Two-Factor Authentication (2FA) on computer using Windows
- FAQ: Password Reset and Two-Factor Authentication (2FA) for the Merchant panel
- Creating a new password
- Log in
- Retrieve Merchant ID and Secret key
- Resetting your password
FAQ
- How will the VAT rate increase effective from 01.09.2024, affect Paytrail’s payment service?
- Why are you asking for the actual beneficiaries of my business?
- How long is the agreement valid?
- How quickly is money settled to me?
- How can I change my settlement cycle and/or settlement delay?
- How to make changes to user management if the user with the User Management role changes?
Tips & instructions
Instructions to set up Paytrail in the Shopify platform
- Changing the order payment methods are displayed in a Shopify online store
- Setting up Paytrail in the Shopify platform
- Payment page bypass in Shopify
- Edit text in Shopify's checkout
- Making refunds in the Shopify platform
- Assign a reference number in the Shopify platform
Features and additional services
Consumers
FAQ
- What is Paytrail?
- What's this payment to Paytrail on my statement?
- Where can I get a receipt for my purchase?
- I paid but haven't received my order, what now?
- How can I cancel a purchase/order I paid via Paytrail?
- Why haven’t I received an invoice for my purchase / where can I get the invoice details if they have been lost?