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• How Klarna works

  Klarna is an AI-powered global payment method and shopping assistant that lets customers pay in full, later, or over ...

• How to log in to the Merchant panel for the first time

  Two-factor authentication (2FA) adds essential protection when you access the Merchant panel by requiring both your p...

• Customer payment shows unpaid or missing in the Merchant panel

  When a customer says they paid but the order does not appear in your Merchant panel, the issue is usually related to ...

• How to get a receipt for your online purchase

  Most online stores email an order confirmation that also serves as your receipt. If you need a receipt that shows th...

• I paid but haven't received my order, what should I do?

  If you paid for an order but have not received it, start by reviewing the checklist below. It covers the most common ...

• Why can’t I find my refund?

  Refunds are returned to the same payment method used for the original payment. If the business has confirmed the refu...