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  1. Paytrail Help Center
  2. Consumers

Consumers

FAQ

  • What is Paytrail?
  • What's this payment to Paytrail on my statement?
  • Where can I get a receipt for my purchase?
  • I paid but haven't received my order, what now?
  • How can I cancel a purchase/order I paid via Paytrail?
  • Why haven’t I received an invoice for my purchase / where can I get the invoice details if they have been lost?

Paying via Paytrail

  • How do online bank payments work when paying to a business that uses Paytrail?
  • What is PSD2 and what does it mean for payers?
  • Payments
  • Payment confirmation email
  • Payment security
  • Why does Paytrail need authorization to charge my bank account?

Refunds

  • How does the refund process work?
  • Can’t find your refund? Here’s what to do
  • Do I need to provide my account number for a refund?

Payment methods

  • Online banks
  • Cards
  • Click to Pay
  • MobilePay
  • Walley - Buy now, Pay later service
  • OP Lasku (invoice)
See all 7 articles

Maintenance notifications

  • Is there a problem with the online payment service?

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