Consumers

FAQ

• What is Paytrail?
• What's this payment to Paytrail on my statement?
• Where can I get a receipt for my purchase?
• I paid but haven't received my order, what now?
• How can I cancel a purchase/order I paid via Paytrail?
• What is Walley?

Refunds

• I can't find a refund even though I should have already received it, what advice can you offer?
• Online bank refunds
• Card refunds (debit/credit cards and MobilePay)
• Do I need to provide my account number for a refund?

Payment methods

• What's Collector/Walley invoice and installment service?
• OP Lasku (invoice)

Maintenance notifications

• Is there a problem with the online payment service?