Consumers

FAQ

• What is Paytrail?
• What's this payment to Paytrail on my statement?
• Where can I get a receipt for my purchase?
• I paid but haven't received my order, what now?
• How can I cancel a purchase/order I paid via Paytrail?
• Why haven’t I received an invoice for my purchase / where can I get the invoice details if they have been lost?

Paying via Paytrail

• How do online bank payments work when paying to a business that uses Paytrail?
• What is PSD2 and what does it mean for consumers?
• Payments
• Payment confirmation email
• Payment security
• Why does Paytrail need authorization to charge my bank account?

Refunds

• I can't find a refund even though I should have already received it, what advice can you offer?
• Online bank refunds
• Do I need to provide my account number for a refund?
• Card refunds (debit/credit cards and MobilePay)
• How is a refund processed for an invoice?

Payment methods

• Online banks
• Cards
• Click to Pay
• MobilePay
• Walley - Buy now, Pay later service
• OP Lasku (invoice)

See all 7 articles

Maintenance notifications

• Is there a problem with the online payment service?