Skip to main content
Logo
English (US) Suomi
Submit a request Sign in
What can we help you with?
  1. Paytrail support
  2. Consumers

Consumers

FAQ

  • What is Paytrail?
  • What's this payment to Paytrail on my statement?
  • Where can I get a receipt for my purchase?
  • I paid but haven't received my order, what now?
  • How can I cancel a purchase/order I paid via Paytrail?
  • What is Walley?

Refunds

  • I can't find a refund even though I should have already received it, what advice can you offer?
  • Online bank refunds
  • Card refunds (debit/credit cards and MobilePay)
  • Do I need to provide my account number for a refund?

Payment methods

  • What's Collector/Walley invoice and installment service?
  • OP Lasku (invoice)

Maintenance notifications

  • Is there a problem with the online payment service?

Can't find what you're looking for?

Let us help you!

Submit a request

© Paytrail support

Theme by Lotus Themes

Type your question here.