Learn what Paytrail refund emails look like and why you might receive one. Most refunds are returned automatically to the original payment method, but in some situations Paytrail may ask you to provide your account number so the refund can be completed.
You may receive a refund email if a refund could not be processed automatically or if a payment made to Paytrail needs to be returned. Read more about why you received a refund email from Paytrail.
Refund email example
Subject: Payment refund
Hi!
Online store Demo Business is refunding €10.00 to you.
Original payment reference:
Click the link to provide your account number so the refund can be processed:
[Secure refund link]
- Your account number will be sent via a secure connection and will only be used to make this refund.
- After you have entered your bank account number, you need to verify your identity electronically.
- You can expect to receive the refund in your account 1–3 business days after providing your account number.
If the refund amount is incorrect or if you have any questions about your order, please contact the online store where you placed your order.
Best regards
The Paytrail Team
www.paytrail.com/en/customer-service
How to verify a refund email
- Check that you recognize the original payment or order.
- Confirm that you are expecting a refund from the business named in the email.
- When opening the refund link, check that the page address starts with pay.paytrail.com or pay.checkout.fi.
- If you are unsure why you received the email, contact the business directly before providing any information.