After the merchant has agreed to the refund, they will initiate a refund for your payment. If you originally paid for the purchase through your online bank, the refund will be automatically made to the account from which you originally made the payment.
If you have made a payment through S-Bank or Ålandsbanken or the bank's time frame for direct refunds has expired, you will receive an email from Paytrail that will ask you to provide your account number for the refund. Make sure to enter your account number in the official IBAN format. The IBAN has a total of 18 characters and begins with the letters FI. For security reasons, after you have provided your account number, you will need to verify your identity and then the refund will be processed.