After the online business has agreed to the refund, they will initiate a refund for your payment. If you originally paid through your online bank, the refund is usually returned automatically to the account used for the original payment.
In some situations, Paytrail cannot return the refund automatically. This can happen due to technical limitations related to the original payment method or because the refund cannot be processed back to the original card. In these cases, you will receive an email from Paytrail asking you to provide your account number so the refund can be completed.
Learn more about why you may receive a refund email from Paytrail.
Enter your account number in the official IBAN format. Finnish IBAN account numbers contain 18 characters and begin with FI. For security reasons, you will also need to verify your identity after providing your account number. Once verification is complete, the refund will be processed.