If you paid for your purchase with Klarna in an online store that uses Paytrail, you may receive a payment confirmation from both Klarna and Paytrail. This is normal and does not usually mean that you were charged twice.
Why did I receive two confirmations?
Klarna and Paytrail are involved in the same payment in different roles.
- Klarna confirms that an order was placed, the payment method used, and shows the invoice or payment schedule.
- Paytrail sends a confirmation that the payment was processed in the online store.
Because of this, you may receive a confirmation message from both services for the same purchase.
Does this mean I was charged twice?
Usually not. Receiving two confirmations does not normally mean there were two separate charges. It usually means that the same purchase was confirmed by both Klarna and Paytrail.
What can I check myself?
- Check the order confirmation from the online store to see whether there is only one order.
- Check the Klarna app to see whether the purchase appears only once.
- If the payment was made using online banking or a card, check your bank or card transactions to see whether the charge appears only once.
What should I do if I think I was charged twice?
If you believe the same purchase was charged more than once, first contact the online store where you made the purchase. The store can check your order and confirm whether more than one order or payment was created.
The online store can investigate the situation and provide further instructions.