Common questions

Find answers to the most common questions about using Paytrail for online purchases. Get help with receipts, missing orders, bank statement entries, security notifications, and other issues you may encounter when paying through Paytrail.

How to get a receipt for your online purchase
I paid but haven't received my order, what should I do?
Why did I receive a refund email from Paytrail?
What is Paytrail payment service?
What is Paytrail on my bank or card statement?
How to cancel an order paid via Paytrail
Why haven’t I received my invoice or how can I find lost invoice details?
How to recognize genuine Paytrail messages and avoid scam emails