Paytrail Plc is a licensed payment service provider authorized by the Finnish Financial Supervisory Authority and part of the Nexi/Nets Group. Our service is used by more than 20,000 online stores and digital services. You can pay securely with online banks, credit or debit cards, or Buy now, Pay later services. We forward your payment to the online store, while the store remains responsible for delivering products, handling refunds, and providing customer service.
About Paytrail
Paytrail Plc (business ID 2122839-7) operates a secure payment service for consumers and businesses. We meet strict regulatory and security requirements and cooperate with banks and other financial service providers to ensure safe and reliable online payments.
How payments work
The Paytrail payment service forwards your payment to the online business. If Paytrail Plc appears on your bank or card statement, we have handled your payment for that purchase.
Payment methods
Available methods may include online banks, credit or debit cards, or Buy now, Pay later services. Each online store chooses which payment methods to offer, so options can vary.
Roles and responsibilities
The online business markets and supplies the products or services and is responsible for delivery, returns, complaints, and other legal obligations related to the transaction. If you want to return a product or have a complaint about an order, contact the store where you made the purchase.
Need help with a payment?
If you have a question about your payment, please contact our customer service team. To help us investigate faster, include the following details when you get in touch:
- Online bank payments: a screenshot of the payment from your bank statement showing the payer’s name, date, amount, and reference number. If you cannot send a screenshot, provide the same details in text.
- Card payments: the last four digits of your card number, the payment date, and the payment amount.