Learn how to recognize genuine Paytrail messages and protect yourself from scam emails. You’ll find out how to verify the sender, understand the types of messages Paytrail sends, and what to do if you receive a suspicious message. Following these steps helps you keep your payments secure and avoid phishing attempts.
Check the sender and message details
- Always check the sender’s email domain. Genuine Paytrail messages are sent from addresses ending in paytrail.com or paytrail.intercom-mail.eu.
- If you cannot confirm the address or it looks suspicious, do not open any attachments or click links.
- Look for signs of scams, such as spelling mistakes, odd wording, or a poorly designed layout.
- If you are uncertain, contact our customer service to confirm the message.
Types of genuine Paytrail messages
Paytrail sends payment confirmation emails when a payment has been made through a business that uses Paytrail for online payments on their website or app. A confirmation email is only sent if the online store provided your email address with the payment details sent to Paytrail.
See examples of genuine Paytrail payment confirmation emails.
These messages are created by an online business using Paytrail’s service and contain a secure link for completing your payment. Always use the provided link to pay.
Do not copy the payment details or make a manual bank transfer. The payment will not be linked to your order.
Paytrail may send refund emails when we cannot return the funds to the original payment method, usually due to technical limitations in certain online banks.
Read more about Paytrail refund emails and what to do if you receive one.
If you suspect a scam message
- Delete the message immediately.
- Do not click on any links or attachments.
- Do not reply to the message.
- If you shared your card or online banking details, contact your bank immediately and file a police report.