Ordering and setup
- How can I start using the service?
- How do I know if Paytrail is compatible with the e-commerce platform I use?
- How can we test the payment system?
- Which pricing package should I choose?
- Can I change the pricing package I'm using?
- What should I do after ordering the service? - Filling in information in the Merchant panel
- Payment methods included in the payment service
- Activating payment methods
- Online banks
- Mobile payment methods
- Apple Pay
- Logging in to the Merchant panel
- Retrieve Merchant ID and Secret key from Merchant panel
- Changing your password
- Two-step authentication for Merchant panel login
- Adding actual beneficiaries to the Merchant panel
- Merchant panel user management
- Why are you asking for the actual beneficiaries of my business?
- How long is the contract valid?
- How quickly is money settled to me?
- How can I change my settlement cycle and/or settlement delay?
- Questions about invoicing
- How can I cancel my payment service agreement?
Tips & instructions
- Payment process optimization
- Identifying card fraud
- Special conditions for paying with a stored card
- Card payment disputes
- Card payment definitions
- Updating the WooCommerce integration