Getting started
- Start using Paytrail's service
- Enter details in the Merchant panel
- Custom integration of Paytrail's service
- Adding actual beneficiaries
- Is signing up for the service binding?
- After I sign up for the payment service, when will invoicing start?
Account access & security
- Log in to the Merchant panel: Enable Two-Factor Authentication (2FA)
- How to log in to the Merchant panel with 2FA enabled
- Two-Factor Authentication (2FA) on computer using Windows
- Reset forgotten password
- Reset two-factor authentication (2FA)
- Changed email address or administrator
Payment methods
- Guidelines for handling the pending status for Walley invoices
- Two new payment methods in Paytrail’s service: Google Pay and Walley B2B invoice
- Walley business invoice (B2B)
- Click to Pay
- Walley
- Walley Buy now, Pay later: API update
Managing account & users
Settlements & reports
Payment tracking & statuses
- Payment search
- Payment event type descriptions
- What do the payment statuses mean?
- Creating a payment link
- The customer says they have paid for the order, but I can’t find it or the order appears unpaid?
- Search for payments not yet paid out
Refunds
Invoicing
Paytrail Financing
Agreement
Modifying your service
FAQ
- We've made the VAT changes, but the tax rate still shows incorrectly on the Paytrail report?
- How will the VAT rate increase effective from 01.09.2024, affect Paytrail’s payment service?
- Merchant Panel update: Real-time balance calculation explained
- Why are you asking for the actual beneficiaries of my business?
- How to make changes to user management if the user with the User Management role changes?
- Technical implementation Q&A