Keep your merchant account details accurate and up to date directly in the Merchant panel. Learn how to review and update your company, ownership, contact, and invoicing information to ensure smooth communication, correct billing, and compliance with Paytrail’s service requirements. Regular updates help maintain secure and uninterrupted access to your Merchant panel account.
To review or update your account details
- Sign in to the Merchant panel.
- From the left-hand menu, select Merchant account.
Then, choose the relevant section below.
What you can update
- Marketing name – the name of your website, online store, app, or service. It appears in payment confirmation messages and on the customer’s statement, so make sure it is easily recognizable to your customers.
- Web address and Type of business
- Preferred language of communication
- Street address, Postal code, and City
- Primary commodity - the primary commodity describes whether your business mainly sells physical or digital goods.
What you cannot update
- Business ID
- Company name
If your Business ID changes, you need to sign up for our service again. This ensures that payments for each business remain separate and that we can pay out funds to the correct Business ID.
If your company name changes but not your Business ID, please contact us at support@paytrail.com.
What you can update
- Owners, board members, and other beneficial owners
- Information about whether a person is a politically exposed person (PEP)
Helpful guidance
What you can update
- Name
- Contact type
- Phone number
You can add one or more contacts and choose the contact type. Instead of using people’s names, you can also use department or function names if it fits your business model better.
One contact can have multiple contact types. We need at least one contact for each type marked with an asterisk (*).
Contact types
-
Administrator *
This person’s information is noted on the agreement as an administrator. User management in the Merchant panel is done under the Users section. -
Business contact *
Our system sends email notifications to this address. -
Customer service contact *
This contact information is shared with your customers if they have questions about their order. -
Technical contact
A person who knows and can share technical information about your e-commerce platform and integration.
Our invoicing partner is Lowell Oy.
We send invoices via email. Payment reminders are sent by normal post, not by email.
What you can update
- Invoice email
- Address
- Company name on the invoice
- Contact person and phone number used for invoice reminders
If you prefer to receive invoices as e-invoices, please contact Lowell directly using the information below:
- oma.lowell.fi/laskutus
- Phone: 02 2700 390 (weekdays 8 to 18)