FAQ: Password reset and Two-Factor Authentication (2FA)
- Why has Paytrail implemented Two-Factor Authentication (2FA) for logging into the Merchant panel?
- How do I enable the Two-Factor Authentication (2FA)?
- The 2FA code page says "Invalid session". What do I do?
- What apps can be used for Two-Factor Authentication (2FA)?
- I don't have a Microsoft account, how can I activate Microsoft Authenticator?
- I don't have a Google account, how can I activate Google Authenticator?
Sign up and setup
- How can I start using the service?
- How do I know if Paytrail is compatible with the e-commerce platform I use?
- Our e-commerce platform currently does not have an integration with Paytrail. How can we enable the payment service?
- How can we test the payment service?
- Which pricing package should I choose?
- Can I change the pricing package I'm using?
Payment methods
- Walley Buy now, Pay later: API update
- Click to Pay
- Alisa Yrityslasku (B2B invoicing) discontinued
- Payment methods included in the payment service
- Activating payment methods
- Online banks
Merchant panel
- Two-Factor Authentication (2FA)
- Two-Factor Authentication (2FA) on computer using Windows
- FAQ: Password Reset and Two-Factor Authentication (2FA) for the Merchant panel
- Creating a new password
- Log in
- Retrieve Merchant ID and Secret key
FAQ
- We've made the VAT changes, but the tax rate still shows incorrectly on the Paytrail report?
- Shopify platform: We've made the VAT changes, but the tax rate still shows incorrectly on the Paytrail report?
- MyCashFlow platform: We've made the VAT changes, but the tax rate still shows incorrectly on the Paytrail report?
- How will the VAT rate increase effective from 01.09.2024, affect Paytrail’s payment service?
- Why are you asking for the actual beneficiaries of my business?
- How long is the agreement valid?
Tips & instructions
Instructions to set up Paytrail in the Shopify platform
- Changing the order payment methods are displayed in a Shopify online store
- Setting up Paytrail in the Shopify platform
- Payment page bypass in Shopify
- Edit text in Shopify's checkout
- Making refunds in the Shopify platform
- Assign a reference number in the Shopify platform