If you see a blank page when trying to sign in to the Paytrail Merchant Panel, the issue may be related to your browser's cookies, cached data, or extensions. You can usually resolve this by trying another browser, clearing stored website data, or checking your browser settings. Try the troubleshooting steps below in order to restore access. If you can sign in successfully, you don't need to complete the remaining steps.
Step 1: Try another browser or private window
- Try signing in to the Merchant Panel using another browser, such as Chrome, Edge, Firefox, or Safari.
- Alternatively, try signing in using a private window in your current browser.
If signing in works, the issue is likely caused by cookies, cached data, or extensions in your original browser. If you want to use the Merchant Panel in your original browser, continue with Step 2.
Step 2: Delete Paytrail-specific site data
Deleting site data may sign you out of Paytrail websites.
If you're using Google Chrome on a computer:
- Open Chrome and select the three-dot menu in the top-right corner.
- Open Settings, select Privacy and security, then select Site settings.
- Select View permissions and data stored across sites.
- Search for paytrail and delete the data stored for the relevant Paytrail sites.
- Close and reopen Chrome, then try signing in to the Merchant Panel.
If the page is still blank, continue with Step 3.
Step 3: Clear your browser's cookies and cache
Clearing cookies may sign you out of other websites.
If you're using Google Chrome on a computer:
- Open Chrome and select the three-dot menu in the top-right corner.
- Open Settings, select Privacy and security, then select Delete browsing data.
- Under Basic, set the Time range to All time.
- Select Cookies and other site data and Cached images and files.
- Select Delete data.
- Close and reopen Chrome, then try signing in to the Merchant Panel.
If the page is still blank, continue with Step 4.
Step 4: Check browser extensions
If the issue continues, a browser extension may be interfering with the sign-in process.
- Temporarily disable browser extensions, particularly ad blockers or privacy extensions.
- Try signing in to the Merchant Panel again.
- If signing in works, re-enable the extensions one at a time to identify which one is causing the issue.
Still having trouble signing in?
If you're still seeing a blank page after trying these steps, contact Paytrail customer service. Let us know which browser you're using and which troubleshooting steps you've already tried.