Reset forgotten password

How to reset your password FAQ

Follow these steps to reset your password for the Merchant panel:

1. Go to the Merchant panel login page and click the Forgot your password? link.

2. Enter your email address. If a user account exists for that email address, you will receive an email with the subject Vahvistuskoodi Paytrail-palveluun, which includes a verification code to set a new password.

3. Enter or copy the verification code from the email into the login page.

4. Create a new password.
Note: The password must be at least 12 characters long and contain at least 1 uppercase letter and 1 lowercase letter (use only the letters A-Z), 1 number, and 1 special character.

5. Finally, click Submit. You can now log in using your new password.

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