If you currently use Klarna with an open-ended direct agreement, you can switch to Klarna via Paytrail. If your Klarna agreement is fixed-term, or you're unsure about the termination terms, contact Klarna for confirmation before making changes. Learn how to switch to Klarna via Paytrail and access the Klarna Partner Portal, including if you have both a direct Klarna agreement and Klarna via Paytrail.
Step-by-step: switch from Klarna direct to Klarna via Paytrail
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Activate Klarna in Paytrail
Sign in to the Merchant Panel. From Payment methods, select Klarna and complete the activation details. Once submitted, activation usually takes a minute or two. You can check the activation status in the Merchant Panel.
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Disable the direct Klarna integration in your online store or e-commerce platform
Once Klarna is active in Paytrail, disable your direct Klarna integration so your online store or e-commerce platform uses Klarna via Paytrail instead.
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Terminate your direct Klarna agreement
Contact Klarna to confirm how your direct agreement can be terminated, including any notice period or required steps. Once Klarna is active via Paytrail and your integration has been updated, terminate your direct agreement according to Klarna’s instructions.
Accessing the Klarna Partner Portal after switching to Paytrail
Once Klarna is activated via Paytrail, you can access the Klarna Partner Portal through the Merchant Panel. Scroll down the left-hand menu and select Open Klarna portal.
Access permissions and first-time sign-in
All Merchant Panel users with the Manage information permission can access the Klarna Partner Portal.
When accessing the Klarna Partner Portal for the first time, you'll be asked to enter your first and last name if you don't already have a Klarna profile.
Multi-factor authentication (MFA)
Some features in the Klarna Partner Portal, including disputes, brand management, and API keys used for conversion features, require an additional sign-in with multi-factor authentication (MFA), even when you access the portal through the Merchant Panel.
If you haven't set up MFA before, you'll be prompted to set it up when accessing one of these features. If MFA is already enabled, you'll be asked to enter an authentication code.
If you also have a direct Klarna agreement
If you have both a direct Klarna agreement and Klarna via Paytrail, you'll need to access each account separately.
- Klarna via Paytrail: Access the Klarna Partner Portal through the Merchant Panel.
- Direct Klarna agreement: Continue signing in to the Klarna Partner Portal using your existing Klarna credentials.
You can't switch between your direct Klarna account and Klarna via Paytrail in the Klarna Partner Portal.
If you have questions about accessing the Klarna Partner Portal, contact our customer service team.