When using Klarna through the Paytrail service, some Klarna Partner Portal features are handled in the Paytrail Merchant Panel instead. This affects where you manage different parts of Klarna payments.
Key differences in Klarna Partner Portal with Paytrail
When using Klarna through the Paytrail service, some actions are handled in a different system or work differently compared to a direct Klarna agreement.
| Area | Direct Klarna agreement | Klarna through Paytrail | What changes |
|---|---|---|---|
| Payment details | Klarna Partner Portal | Paytrail Merchant Panel | The main view for payment details moves from the Klarna Partner Portal to the Paytrail Merchant Panel. |
| Refunds | Klarna Partner Portal | Paytrail Merchant Panel | Refunds are handled in the Paytrail Merchant Panel instead of the Klarna Partner Portal. |
| Settlements | Klarna | Paytrail | Settlement information is provided through Paytrail instead of Klarna. |
| Disputes | Klarna Partner Portal | Klarna Partner Portal | No change. Disputes are always managed in the Klarna Partner Portal. |
| Manual invoice activation | Klarna | Paytrail API | Activation is completed through the Paytrail API instead of the Klarna portal. |
| User access and permissions | Klarna Partner Portal | Paytrail Merchant Panel | All Merchant Panel users with the Manage information permission can access the Klarna Partner Portal via the Merchant Panel. |
| Customer service information | Klarna Partner Portal | Paytrail Merchant Panel | Only an email address can be provided in Paytrail. |
| Support in the portal | Klarna Partner Portal | Paytrail customer service | Support is provided by Paytrail instead of through the Klarna Partner Portal. |
For step-by-step guidance and more details, see the related articles below.