Offer Klarna, an AI-powered global payment method and shopping assistant, by activating it in the Merchant Panel. Klarna lets customers pay in full, later, or over time. Once enabled, Klarna becomes available at checkout for eligible customers without additional integration work.
Step-by-step: Activate Klarna
- Sign in to the Merchant Panel.
- From the left-hand menu, select Payment methods.
- Scroll to Klarna.
- Review the Klarna-specific terms, then select Activate.
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Select the company contact person and enter your customer service email address. Klarna uses the company contact person's details for communication with your company and may share the customer service email address with customers who need assistance with their Klarna payments.
- Select Submit to start the activation process. Activation usually takes a minute or two, but may occasionally take longer. You can check the activation status in the Merchant Panel.
Access the Klarna Partner Portal
Once Klarna is activated, you can access the Klarna Partner Portal directly through the Merchant Panel. All Merchant Panel users with the Manage information permission can access the portal.
When accessing the Klarna Partner Portal for the first time, you'll be asked to enter your first and last name if you don't already have a Klarna profile.
Disputes related to Klarna payments are managed in the Klarna Partner Portal, not in the Paytrail Merchant Panel.
Some features in the Klarna Partner Portal, including disputes, brand management, and API keys used for conversion features, require an additional sign-in with multi-factor authentication (MFA), even when accessing the portal through the Merchant Panel.
Klarna website terms requirement
Klarna requires merchants to include the following text in their website terms and conditions:
You can choose to pay using Klarna. Klarna will provide you with specific payment terms. For further information or questions regarding your payment, please visit Klarna’s website.