Klarna uses the admin email address in the Paytrail Merchant panel to set up access to the Klarna Partner Portal and to contact you about disputes. You can update the admin and customer service email addresses in the Merchant panel at any time. Keeping these details up to date helps ensure Klarna messages reach the right contact person.
Step-by-step: Update Klarna Partner Portal email addresses
- Sign in to the Merchant panel.
- From the left-hand menu, select Payment methods.
- Scroll to Klarna.
- Update the Admin email or Customer service email fields as needed.
- Save your changes.
If you change the Klarna admin email address, access to Klarna’s Partner Portal is reset and a new Partner Portal access is created for the updated admin email address. Keeping the email addresses up to date helps ensure smooth communication and the correct access rights.