Klarna payments offered via Paytrail are managed in more than one place. Different actions related to Klarna payments are handled by Paytrail and Klarna, depending on the situation. Understanding where to manage payments, refunds, settlements, and disputes helps ensure each action is completed in the correct system.
Where to manage Klarna payment actions
The table below gives a quick overview of where different Klarna payment actions are handled. More details are explained in the sections that follow.
| Task | Where to do it | Notes |
|---|---|---|
| View payments and payment details | Paytrail Merchant Panel | Primary view for transaction level information available in Paytrail. |
| Refund a Klarna payment | Paytrail Merchant Panel | Refunds for Klarna payments are handled in Paytrail. |
| Settlements and reporting | Paytrail Merchant Panel | Klarna payments are settled in the same way as other payments, according to your settlement cycle. |
| Manage disputes and respond to dispute requests | Klarna Partner Portal | Disputes for Klarna payments are handled by Klarna. |
| Manual invoice activation | Paytrail API | When manual invoice activation is used, the activation step cannot be performed in the Paytrail Merchant Panel or in the Klarna Merchant Portal. |
Paytrail Merchant Panel
Use the Paytrail Merchant Panel for day to day payment operations, including refunds, settlements, and reporting for Klarna payments.
Klarna Partner Portal
Access to the Klarna Merchant Portal is provided by Klarna. During activation, Klarna sends an email to the admin email address you provided in the Paytrail Merchant Panel with instructions for accessing the portal and setting up credentials.
Use the Klarna Partner Portal to manage disputes and related case actions.
Learn more about how disputes are handled for Klarna payments.
Paytrail API for manual invoice activation
If your setup uses manual invoice activation, activation is completed through the Paytrail API. The API request is typically triggered by your e-commerce platform or another system as part of your order flow.
When manual invoice activation is used, the activation step cannot be performed manually in the Paytrail Merchant Panel or in the Klarna Partner Portal.
Learn more about manual invoice activation.
Dispute handling, decisions, and case updates are always managed by Klarna in the Klarna Partner Portal. Contact our customer service team for other Klarna related questions.