A dispute occurs when a customer reports a problem with the goods or services they have received. Payments made with Klarna follow Klarna’s own dispute and chargeback processes. When a customer reports an issue with a Klarna payment, the dispute is handled directly in Klarna’s Partner Portal.
Managing Klarna disputes
Klarna provides tools in the Klarna Partner Portal to manage disputes and respond to dispute-related requests.
- Submit evidence and respond to disputes within Klarna’s required timeframes.
- Track dispute status and available actions in the Partner Portal.
- Review dispute analytics and reporting to monitor dispute trends and outcomes.
- Configure dispute notifications and email settings.
See how to manage disputes, analytics, and notification settings in Klarna’s dispute management documentation.
Dispute handling, decisions, and case updates are always managed by Klarna.