A dispute occurs when a customer reports a problem with the goods or services they have received. Payments made with Klarna follow Klarna’s own dispute and chargeback processes. When a customer reports an issue with a Klarna payment, the dispute is handled directly in Klarna’s Partner Portal.
Changes to Klarna's dispute process
Klarna updated its dispute process on 1.11.2026, including how customer-reported issues are managed. Further changes to the appeals process will take effect in March 2027. Disputes continue to be managed through the Klarna Partner Portal. For details, see what has changed in Klarna's dispute process.
Managing Klarna disputes
Klarna provides tools in the Klarna Partner Portal to manage disputes and respond to dispute-related requests.
- Submit evidence and respond to disputes within Klarna’s required timeframes.
- Track dispute status and available actions in the Partner Portal.
- Review dispute analytics and reporting to monitor dispute trends and outcomes.
- Configure dispute notifications and email settings.
See how to manage disputes, analytics, and notification settings in Klarna’s dispute management documentation.
Dispute handling, decisions, and case updates are always managed by Klarna.