Two-factor authentication adds an extra layer of protection when accessing the Merchant panel. After 2FA is active, each sign-in requires a verification code generated by your authentication app. If you experience login issues such as device changes, forgotten passwords, or username problems, you can review the most common solutions below.
Step-by-step: Sign in with 2FA
- Sign in to the Merchant panel with your username and password.
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Next, you'll be prompted to Enter the six-digit code. Open your authentication app and enter the six-digit code in the Code from authenticator app field.
Tip: The code in the authenticator app changes every 30 seconds. Always enter the active code, as expired ones are invalid.
To reduce verification prompts, you can mark your device as trusted. Select Remember this device for 30 days before confirming.
- Click Confirm to access the Merchant panel.
Frequently asked questions about 2FA
Device changed or unavailable
If the device you use for 2FA is lost or changed, follow the reset 2FA instructions.
Haven't activated two-factor authentication
If you haven’t activated 2FA yet, follow the 2FA activation instructions.
Forgotten password
Reset your password by clicking the Forgot your password? link on the login page. See instructions on resetting a forgotten password.
Username unknown
Your username is the email address you used when signing up or the one assigned to you by another user. You should have received an email notification when your account was created.
Email address has changed
If your login email has changed, you need a new user account. See instructions on creating a new user account.