Once two-factor authentication (2FA) is enabled, you can log in to the Merchant panel:
- Go to the Merchant panel
- Enter your username and password, then click Sign in
- Enter the six-digit code displayed in your authentication app into the Verification Code field
Tip: Always enter the active code. The code usually changes every 30 seconds in the app. If the code changes before you enter it, the previous code will no longer be valid. - Click Confirm, and you will be directed to the Merchant panel
You can mark your device as trusted to reduce verification prompts.
Just check Remember this device for 30 days at your next login.
Answers to FAQ
Learn what to do in the following situations:Device changed or unavailable
If the device you use for two-factor authentication (2FA) has changed or is unavailable, use these reset 2FA instructions.
Haven't activated two-factor authentication
No worries! If you haven’t activated two-factor authentication (2FA) yet, use these 2FA activation instructions.
Reset forgotten my password
You can reset your password by clicking the Forgot your password? link on the login page. See instructions on resetting a forgotten password.
Username unknown
Your username is the email address you used when signing up to the service or the one assigned to you by another user. You should have received an email notification about the account creation.
Email address has changed
If the email address you use to log in has changed, you need a new user account. See instructions on creating a new user account.