Learn how to reset two-factor authentication (2FA) in the Merchant panel if you’ve lost access to your authenticator app. Resetting 2FA allows you to rescan the QR code and restore secure login access to your account. If no one in your company has the Manage users role to reset it, contact our customer service for assistance.
Step by step: Reset 2FA for another user
- Sign in to the Merchant panel.
- From the left-hand menu, select Users.
- Select the user whose 2FA you want to reset.
- Click Reset 2FA at the bottom of the screen.
If no one with the Manage users role is available
Please contact our customer service team, we'll be happy to help.