In the Merchant panel, you can track and manage card terminal payments almost in real time. Learn how each transaction status appears in the Omnichannel service, when payments update automatically, and how to include authorization hold transactions in your view to ensure accurate reconciliation and settlement tracking for your in-store sales.
Payment terminal transaction statuses
Each payment received from a terminal first appears in the Card terminal authorization hold status and remains there for about one hour.
- If the payment is canceled on the terminal within this hour, it is marked as canceled and will not be settled.
- If it is not canceled, the payment automatically changes to Paid after one hour.
Paid
When the payment is confirmed, its status updates to Paid. These payments are included in the next settlement, except for those made late in the evening (for example, between 23–00), which are settled the following day.
Cancelled
If a payment is cancelled before confirmation, its status becomes Cancelled. Cancelled payments are not included in settlements.
Search payment terminal transactions in the Merchant panel
In the Merchant panel, the Payments page shows all payment terminal transactions. By default, payments in the Card terminal authorization hold status are hidden, but you can adjust the view to include them.
To display them:
- Sign in to the Merchant panel.
- From the left-hand menu, select Payments.
- Select Status.
- Check Card terminal authorization hold.
Payments made within the last hour will now appear in the list.
Good to know
- The Omnichannel service displays both online and terminal transactions in one view.
- Payments made between 23–00 are included in the next day’s settlements.
- Payments in the Card terminal authorization hold status are not yet included in settlements.