Complete your company details in the Merchant panel to ensure the fastest activation of Paytrail’s payment service. You’ll be guided through logging in securely, entering business and owner information, adding invoicing and settlement account details, and signing the agreement. Following these steps helps prevent delays and makes sure your account is ready to receive customer payments smoothly.
Step by step: Enter details in the Merchant panel
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Sign in securely to the Merchant panel
You will receive log in instructions by email. If needed, you can reset your password on the Merchant panel login page by selecting Forgot your password?.
Note: For your security, Paytrail requires two-factor authentication when logging in to the Merchant panel. The process is completed through a separate authenticator app. This extra step protects your account and company details from unauthorized access. Read instructions for setting up 2FA with an authenticator app in the Merchant panel.
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Enter company details
You can save progress and complete missing fields later. If your account is linked to multiple merchants, select the correct account from the top left menu.
Instructions for completing company details
Company info
- Confirm business ID, company name, marketing name, and address
- Select type of business and preferred language
- Check that your online store or app URL is correct
Owners and beneficial owners
- Fill in details for all necessary persons and owner companies. Learn who qualifies as a beneficial owner
- If applicable, add information on politically exposed persons (PEPs). Learn more about what it means to be a politically exposed person.
Contact info
Enter at least one contact detail and assign a type for each contact. One person can be assigned to multiple contact types, although this is not recommended. The Customer service contact type is shown to consumers if they have questions about their orders/payments.
Recommendation: Add more than one person per role to ensure continuity if someone leaves your company.
Invoice info
Provide invoicing email, address, postal code, city, country, invoice contact person, and phone number.
Settlement account
Enter the IBAN and BIC of your company’s bank account for settlements.
Sign agreement
Invite the authorized person to sign electronically via the Merchant panel using their personal online bank credentials.
Company info
- Confirm business ID, company name, marketing name, and address
- Select type of business and preferred language
- Check that your online store or app URL is correct
Owners and beneficial owners
- Fill in details for all necessary persons and owner companies. Learn who qualifies as a beneficial owner.
- If applicable, add information on politically exposed persons (PEPs). Learn more about what it means to be a politically exposed person.
Contact info
Enter at least one contact detail and assign a type for each contact. One person can be assigned to multiple contact types, although this is not recommended. The Customer service contact type is shown to consumers if they have questions about their orders/payments.
Recommendation: Add more than one person per role to ensure continuity if someone leaves your company.
Invoice info
Provide invoicing email, address, postal code, city, country, invoice contact person, and phone number.
Settlement account
Enter the bank account number and BIC for settlements.
Sign agreement
If no one has Finnish bank credentials, the agreement cannot be signed electronically in the Merchant panel. Instead, complete the following steps:
- Download the Payment Service Agreement.
- Print the agreement and have the authorized signatory sign it.
- Include a passport copy of the authorized signatory.
- Attach a recent bank statement in English that shows the account is in the company’s name.
- Email all documents to support@paytrail.com.
After submitting your details
Once the information is complete and the agreement signed, our team will review and confirm activation. If you need help, contact our customer service team.