After providing the required information in the Merchant Panel, send a signature request to an authorized signatory. The payment service agreement is signed electronically in Signom using the link included in the signature request email.
Step by step: Sign the payment service agreement
If you are both the person completing the Merchant Panel details and the authorized signatory, follow all instructions below. If another authorized signatory will sign the agreement, send the signature request and ask the signer to follow the instructions in Sign the agreement in Signom.
Send a signature request
- Send a signature request from the Merchant Panel to a person with signing authority for the company. The signer will receive an email from Signom with instructions for signing the agreement.
Sign the agreement in Signom
Signom retrieves signing authority information from the Finnish Trade Register.
- Open the email from Signom with the subject Agreement signature request – Paytrail.
- Click Go to signing to open Signom and authenticate using your online banking credentials.
- Review the agreement and select Sign document to sign it.
After signing the agreement, you will receive an email confirmation of the signature. If you would like a copy of the signed agreement, it can be downloaded from Signom or the Merchant Panel.
The first signer follows steps 1–3 in the Sign the agreement in Signom section above and then continues with the steps below.
- After signing, Signom will indicate that the agreement requires an additional signature.
- If you are signing on behalf of an association or foundation, or if shared signing authority information cannot be retrieved from the Trade Register, you can indicate in Signom that the agreement requires multiple signatories.
- The first signer must forward the signature request email to the second authorized signatory, who then signs the agreement in the same way.
Once both authorized signatories have signed the agreement, Signom sends a confirmation email.
Paytrail customer service will then review the agreement and company information. This typically takes a few business days to one week.