In autumn 2024, all Paytrail Partner portal user accounts are required to use Two-Factor Authentication (2FA). 2FA significantly increases the security of user accounts and prevents misuse even if the username and password are compromised.
2FA must be done via the use of an authenticator app. We recommend one of these free authenticator apps for Two-Factor Authentication (2FA) in the Merchant panel: Google Authenticator, Microsoft Authenticator or FreeOTP. Links to download them can be found in this article.
Currently, there is only one user per partner in the Partner portal, but multi-user functionality will be added soon.
We complied answers to most commonly asked questions in our FAQ: Password reset and Two-Factor Authentication (2FA) section.
If you have any questions, you can contact Paytrail’s partner team.