In autumn 2024, all Paytrail Partner portal user accounts are required to use Two-Factor Authentication (2FA). 2FA significantly increases the security of user accounts and prevents misuse even if the username and password are compromised.
2FA must be done via the use of an authenticator app. We recommend one of these free authenticator apps for Two-Factor Authentication (2FA) in the Merchant panel: Google Authenticator, Microsoft Authenticator or FreeOTP. Links to download them can be found in this article.
Currently, there is only one user per partner in the Partner portal, but multi-user functionality will be added soon.
User management
The Partner portal uses an email address as the username. User accounts have different roles and permissions. See detailed information on user roles as well as creating a user account, editing or deleting a user account.
- Merchants and settlement reports
- View customers linked to the partner account.
- Sign up a new merchant for Paytrail’s payment service.
- Review settlement reports for partner commissions.
- User management
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- A user can create and edit merchant account users.
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- Remember to regularly review the company’s user accounts. Please remove accounts for individuals who no longer work at the company.
- Ensure that there is always a user with the “Manage users” role in the Partner portal.
- If a user with the “Manage users” role is unable to log in to the Partner portal, refer to the instructions for resetting your password.
- If a user with the “Manage users” role no longer works for the company or is not responsible for the partner portal, refer to the provided instructions.
We complied answers to most commonly asked questions in our FAQ: Password reset and Two-Factor Authentication (2FA) section.
If you have any questions, you can contact Paytrail’s partner team.