Restore access when your email or administrator has changed

Learn how to restore access to the Merchant panel if your email address or the administrator has changed. You can create a new user directly in the panel or, if that isn’t possible, request a signed authorization form. This process keeps your Merchant account secure and ensures that only authorized users can manage company information.

Step by step: Create a new user in the Merchant panel

A user with the Manage users role can create a new user account.

1. Sign in to the Merchant panel.
2. From the left-hand menu, select Users.
3. Click Add new user.
4. Fill in the required user details and set the permissions and select Continue.
5. Review the details and select Create user to confirm. To make changes, select Cancel.

If creating a new user isn’t possible

1. Contact Paytrail customer service at support@paytrail.com. You’ll receive a form by email that must be completed and returned to us.
2. After we receive the completed form, it will be sent electronically to the company’s authorized signatory for signing. 
3. Once the signature is verified, we’ll create the new user account.