Klarna’s Evidence Submission Requirements are designed to help protect merchants from fraudulent customer disputes and chargebacks related to Klarna payments. Klarna payment methods are available to merchants through the Paytrail service. The Evidence Submission Requirements are provided by Klarna and applies directly between Klarna and the merchant. For information about eligibility, coverage, and shipping-related requirements, please review the Klarna Network Rules.
What the Evidence Submission Requirements cover
The Klarna Evidence Submission Requirements may provide protection in relation to claims where the following customer claims are made:
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Item not received
Customer alleges to Klarna, in relation to an order or part of an order, that the purchased item was not received from the merchant. -
Significant deviation
Customer alleges to Klarna that the order received significantly deviates from what was ordered. -
Unauthorized transaction
Customer alleges to Klarna that an order has not been placed by the customer.
Klarna reserves the right to change the Evidence Submission Requirements bi-annually, so you should always review the most up-to-date terms in the Klarna Network Rules linked above.